Contact Us

Have a question about your order, shipping, or returns? Our dedicated support team is ready to assist you. At EchoBask, we prioritize your shopping experience and aim to provide timely, helpful solutions.

Customer Support

• Email: support@EchoBask.com (We aim to respond to all inquiries within 24 hours during business days)

• Phone: +86 193 1454 0502 (Available Monday – Friday, 9:00 AM – 6:00 PM GMT+8)

Business Information

To ensure transparency and trust, our official business details are provided below:

• Operating Entity: HONGKONG SERENDIPITY TECHNOLOGY CO., LIMITED

• Registration Address: Flat/Rm 705, 7/F, Fa Yuen Commercial Building, No. 75 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong

• Service Hours: Mon - Fri | 9:00 AM - 6:00 PM (GMT+8)

💡 Tips for Faster Support

To help us resolve your inquiry as quickly as possible, please follow these steps:

1. Order Number: Always include your order number (#XXXX) in the subject line of your email.

2. Photos: If you are contacting us regarding a damaged or incorrect item, please attach clear photos of the product and the shipping label.

3. Check Your Spam: If you haven’t heard back from us within 24 hours, please check your email’s “Spam” or “Junk” folder.